How a request moves through the listing queue, which criteria can be checked automatically, how other aggregators handle token info, three fixes, and a working review and support desk.
The queue where CoinGecko's data quality starts: new listings, updates, migrations and supply checks, plus first-line support for project teams, users and API customers, across shifts.
Fast Pass promises review within 24 hours, Regular review takes up to 5 days, Action Needed closes after 3 days, and support replies within 48 hours. This posting adds night and graveyard shifts.
A working desk: a listing review on live GeckoTerminal and CoinGecko data with a verdict and reply, and a queue with SLA clocks, scam flags and replies in English, 中文 and Bahasa Malaysia.
Every change to a coin page enters through the request form and leaves as Approved, Rejected or an Action Needed reply. From CoinGecko's public help centre, read 13 Nov 2026.
| Stage | What happens | Clock |
|---|---|---|
| Request types | New listing (CL…), update (CU…), contract migration or rebrand, supply verification, tags, community takeover, exchange listing (EL…). | Regular review up to 5 days; exchange queue up to 3 months |
| Verification | A public post from an official account linked on the project website, then a reply to that post with the Request ID. | Checked at review |
| Action Needed | The reviewer asks for something missing or unclear. | Auto-rejected after 3 days without a reply |
| Fast Pass | Paid priority review: USD 1,500 coin listing, USD 1,000 tag or migration, USD 200 coin update, USD 199 GeckoTerminal, USD 50,000 exchange. No approval guarantee, no refund. | 24 hours (exchange: up to 10 working days) |
| Support tickets | Project teams, users and API customers. | Reply within 48 hours |
The published criteria, mapped to the data a reviewer can pull before reading anything. CoinGecko publishes no numeric thresholds.
| Criterion (quoted) | Automatic signal | Left for the reviewer |
|---|---|---|
| "Listed on at least one (1) active exchanges where CoinGecko is integrated with." | Pools with liquidity on GeckoTerminal; deepest pool and its venue | Whether a self-serve venue is enough |
| "Working, functional website that has sufficient information on cryptoasset" | Website and socials on the token's info record | Purpose, team, substance |
| "Website must be owned by the project/maintaining team. Websites hosted on website builders (i.e Wix) will not be accepted." | None reliable | Hosting and ownership |
| "Working block explorer" | Contract resolves on the network | Explorer verification status |
| Circulating supply "communicated clearly" | Total supply, holder distribution | Vesting, locked and team wallets |
| Rejection reasons: smart contract issues, rug-pull risk, impersonation or ticker conflict | Honeypot flag, mint and freeze authority, top 10 share, developer share, ticker clash with listed coins | Copycat intent, LP lock |
Every token aggregator runs a request queue. Speed, price and how strictly ownership is checked are where they differ.
| Venue | How token info gets on the page | Where CoinGecko stands |
|---|---|---|
| DEX Screener | Enhanced Token Info, paid (USD 299, listed down from USD 499), live within about 12 hours. | GeckoTerminal Fast Pass at USD 199 includes a CoinGecko listing evaluation. |
| GeckoTerminal | Pools appear automatically; token info and the GT Verified badge come through a request. | Same company: one review can serve both pages. |
| Item | What the pages say | Suggested fix |
|---|---|---|
| Free listing and Fast Pass | The methodology page says listing "is free" and warns against anyone who claims to "expedite or guarantee your listing". The help centre sells Fast Pass for priority review. | One sentence on the methodology page naming Fast Pass as the only official paid service. It also arms users against scammers. |
| GeckoTerminal updates | The update guide says Fast Pass "is required" for review; the GT Verified article says standard processing takes 3 to 5 business days and Fast Pass is an option. | Align both articles to the current rule. |
| Explorer links on a top coin | PEPE's public API record lists https://intel.arkm.com/explorer/token/<api_symbol>, an unfilled template, plus a duplicate link with a trailing space. | A data-quality pass for unfilled templates across coin links. |
| Duty | How I would run it | In the demo |
|---|---|---|
| Customer experience and support | Category, priority and SLA clock on every ticket; reply from a macro, then personalise. | Support queue |
| Operational execution | Follow the SOP; log each gap with a proposed fix at the end of the shift. | Method tab |
| Escalation | Escalate with the Request ID, evidence and the decision needed. | Next step column |
| Due diligence on listings | Pull pool, holder and contract data first, then read the website and verification post. | Listing review |
| Cross-functional work | Data issues to the data team with a reproducible case; billing to billing. | Replies |
| Reporting and feedback | Weekly: volume by category, SLA hits and misses, scam patterns, top confusion points. | Queue strip |
| Relationships and community | Same answer in Telegram, Discord and tickets, in English, 中文 or Bahasa Malaysia. | Reply languages |
Role: Operations Associate, CoinGecko (public job posting, 2026).
CoinGecko's methodology page, help centre articles, API docs and public APIs; GeckoTerminal API; DEX Screener's marketplace page. Read 13 Nov 2026.
The demo is my own build for this application. It reads public data only; its thresholds are my assumptions and its tickets are fictional.
Demo: coingecko-ops.pages.dev · Methodology · Why is my token not listed · Verification guide · Fast Pass FAQ · Support response time · GT Verified · GT update guide · DEX Screener token info
Independent homework for the CoinGecko Operations Associate role · 2026 · edwardtay.com